Sources of information

Sources of information about e-serial additions, deletions, changes, and problems

SOURCE	WHERE FOUND	TYPE OF INFORMATION	FREQUENCY

SOURCE	WHERE FOUND	TYPE OF INFORMATION	FREQUENCY
LibAnswers queues (chiefly esupport)	https://princeton.libapps.com/libapps/login.php Also, email notifications sent: to staff designated to monitor each queue when a ticket is assigned to a specific user	problem reports, questions, etc. from users, selectors, or reference staff information about new titles/packages, cancellations, or other changes from fellow tech. services staff	checked throughout the work day
direct email	email	problem reports, questions, etc. from selectors or reference staff information about new titles/packages, cancellations, or other changes from fellow tech. services staff announcements about changes or dropped titles from major publishers via subscribed mailing lists	checked throughout the work day
CZ updates task list	in Alma: Resources -- Manage Inventory -- Community Zone Updates Task List	all additions, deletions and changes made to activated CZ-linked records	checked in monthly batches starting at the beginning of each month
DARA recommendations	in Alma: View Recommendations icon in persistent menu at top right	unavailable portfolios (titles deleted from collections we have selectively activated) local collections or portfolios that have potential CZ matches standalone portfolios that could be grouped in local collections	checked at least weekly
CKB release notes	https://knowledge.exlibrisgroup.com/Content/New_and_Upcoming_Collections/Alma_CKB_Release_Notes	advance notice of planned collection deletions and major changes	checked weekly
e-resource activation task list	in Alma: Resources -- Manage Inventory -- Manage Electronic Resource Activation Also, email notifications sent when due date of assigned tasks is reached.	items generated automatically based on certain acquisitions work in Alma	checked at least monthly
alma-l and alma-l content email lists	email	problems and changes noted by other Ex Libris customers	checked throughout the work day
ERM group meetings	Zoom	information about major new titles/packages, cancellations, or other changes from the e-resource librarian	scheduled weekly; held as needed
slack	various slack channels or DMs	problems/questions from various Library staff	checked throughout the work day
incidental		problems encountered in the course of other work (e.g. changes noted during print version work that also affect online version)	as encountered

There is some overlap among these communication methods, but each is important for complete and timely awareness.