Springshare LibAnswers Queues
- Jen Hunter
- Vickie Karasic
Queue Name | Used For | Current Status | New Workflow (if applicable) | Internal or External? | Email Address | Staff Who Get Email Notifications | Owner | Additional Staff Who Monitor the Queue |
Access Office | Patrons who need to email the Access Office with questions | Active | Â | Both | April Miller, Jen Hunter, Matthew Mariman | Access Office | April Miller, Jen Hunter | |
Alma | No new questions since 2022 | Tickets archived and queue deleted | Redirect emails to lsupport@princeton.edu | Â | Jennifer Baxmeyer, Jamie Smith, Linda Turzynski | Â | Â | |
Catalog Feedback | This is for technical issues with the catalog. Patrons and staff can use these queue to report problems and ask for changes. | Active | Â | Both | Esme Cowles, Kevin Reiss, Mark Zelesky, Christina Chortaria, Jane Sandberg, Max Kadel, Regine Heberlein, Ryan Laddusaw | Â | Â | |
Cataloging | Used when new catalog records need to be created or corrections need to be made to existing entries. | Active | Â | Â | Marie Wange-Connelly, Jennifer Baxmeyer, Paul Debraski, Rex Hatfield, Linda Turzynski, Cathy Weng | Â | Â | |
Digital Library | Doesn't seem to be monitored | Need to email DLS | Â | Â | Esme Cowles, Kim Leaman, Anna Headley, Trey Pendragon, Eliot Jordan, Shaun Ellis | Â | Â | |
DSpace Admin | Doesn't seem to be monitored | Emailed Kate Lynch to see if we can retire | Â | Â | Francis Kayiwa, Kate Lynch, James Griffin | Â | Â | |
EReference | General reference queue | Active | Â | Both | Jen Hunter, Anu Vedantham | General Reference Team | Carol Houghton, Jen Hunter | |
EResources | Â | Emailed Joe M. to ask if we can combine with ESupport queue. | Â | Â | eresources@princeton.libanswers.com, eresources@princeton.edu | Patty Gaspari-Bridges, Heidi Fisher, Carlos Santos, Jennifer Baxmeyer, Kevin Connell, Mark Zelesky, Joe Marciniak | Â | Â |
ESupport | patrons and staff to report problems with online databases, and for staff to request new electronic resources. | Active | Â | Both | Patty Gaspari-Bridges, Joe Marciniak, Jennifer Baxmeyer, Nancy Burns, Kevin Connell, Paul Debrasky, Sangita Newalker, Cathy Weng | Â | Â | |
Harmful Language | Â | Need to email to see if still needed | Â | Â | Lia Contursi, Phoebe Nobles | Â | Â | |
Library Requests | Doesn't seem to be monitored | Tickets archived and queue deleted. | For ILL/Resource Sharing tickets, assign directly to Liza Scherff-Nesarikar. |  | lib-requests@princeton.libanswers.com, librequests@princeton.edu | Kevin Reiss, Jon Stroop, Esme Cowles, Roel Muñoz |  |  |
LPPO Support | Â | Active | Â | Â | lpposupport@princeton.libanswers.com, lpposupport@princeton.edu | Tracy Hall, Ken Kraus, Robin Dunham, Elaine Russian | Â | Â |
Microforms | Emailing with microforms patrons about materials they have requested | Tickets archived and queue deleted. | Redirect tickets to microforms@princeton.edu. | Both | Colleen Burlingham, Natalie Lau | Â | Â | |
Music Reference | Reference queue for patrons with music research questions | Â | Â | Both | musicref@princeton.libanswers.com, lib-musicref@princeton.edu | Sara Hagenbuch, Brittany Nielson, Patty Gaspari-Bridges, Elizabeth Davis | Â | Â |
Research Data Service | No questions in queue. Doesn't seem to be in use. | Tickets archived and queue deleted. | Redirect tickets to prds.princeton.edu | Â | Wind Cowles | Â | Â | |
Special Collections | Reference queue for patrons who want to contact Special Collections (Mudd and Firestone) | Active | Â | Both | specialcollections@princeton.libanswers.com, mudd@princeton.edu rbsc@princeton.edu refdesk@princeton.edu | None | Special Collections Public Services | AnnaLee Pauls |
Suggest a Correction - SC | How people let the ADAPT team know that there are corrections that can be made to finding aids | Active | Â | Both | None | Special Collections processing team | Â | |
Takedown Response | Copyright/permissions requests, some of which get transferred to the SC queue | Active | Â | Â | Esme Cowels, Dan Linke, Matthew Kopel | Â | Â | |
Website Support | Â | Tickets archived and queue deleted. | Redirect to lsupport@princeton.edu | Â | Kevin Reiss, Christina Chortaria, Jane Sandberg, Max Kadel, Regine Heberlein, Ryan Laddusaw | Â | Â |
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