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On May 14, we followed up the LibAnswers Showcase with a discussion at the May PSAG meeting where we focused on communications and managing email overload for our patrons and ourselves. Slides from the PSAG Meeting can be found here:
https://docs.google.com/presentation/d/1UFR9_HwX4aJpRvgE65FBbR667uz7fBn16Fwo77eVUMY/edit?usp=sharing