This is a curriculum of learning materials for strategies and behaviors for leadership, collaboration, and fostering a work culture of belonging, especially in information technology, focused on values and concepts related to diversity, equity, and inclusion (DEI). It is a living document, with materials being reviewed and added over time by the members of the DEI Reading Group.
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| Diversity and Inclusion Efforts that Really Work (PDF) This article focuses on potential solutions instead of challenges to DEI efforts in organizations. While there is no one-size-fits-all solution, the article offers five evidence-based suggestions for actionable places to start in planning DEI work. (May 2020, HBR) |
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| Fostering a Culture of Inclusion for Employees (Video + captions) This video provides a summary of techniques for individuals to foster a culture of inclusion at work with their colleagues and managers, including self-directed thought exercises and questions that can be used in discussion with others. (August 2020, MediaCentral) |
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| We Are Not a Melting Pot (Video) This TED covers concepts of unconscious bias and the ways in which they influence harmful behavior. It includes reflections on ways to interrupt bias and discrimination in ourselves and others. (November 2018, ted.com) |
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| How Black Women Describe Navigating Race and Gender in the Workplace (PDF) The article focuses on a set of 10 interviews with black women in the corporate world and shares their experiences working there. It describes a pattern of low support, code switching, covering, and unfair criticism. (March 2018, HBR) |
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| Tackling Systemic and Structural Inequities in Higher Ed IT: A Primer on Beginnings (PDF) This article from EDUCAUSE provides definitions of general DEI topics, explains why being aware of these concepts is important, and provides a list of actions individuals can take to challenge systemic and structural inequality issues. (April 2023, EDUCAUSE) |
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| Belonging Series 2: WHAT MAJORITY MEN REALLY THINK ABOUT D&I And How to Engage Them in It (PDF) This report (part 2 of a 4-part series) reflects on the concept of "majority" populations in the workplace (in this case, men), and how to encourage engagement in DEI efforts from persons in the "majority" role at work. It includes exercises, personal reflections, and learning takeaways for the reader about the value of dedicated DEI work, and ways to encourage others to participate. (August 2020, Center for Talent Innovation) |
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Challenging the Image on Equity and Equality (Oct 2018 - Medium) |
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General Concepts
Unconscious Bias
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| All of work? All of life? Reconceptualizing work-life balance for the 21st century (PDF) (Aug. 2018, Human Resource Management Journal*) |
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| This article examines how the desirable image of remote work has been challenged by the involuntary nature of working from home during the COVID-19 pandemic. The authors examine literature about remote work prior to the pandemic and review 40 empirical studies examining work-life balance during the pandemic. They use the person-environment fit theory to conclude that a fit between remote workers’ expectations and the remote work environment increases work-life balance and leads to positive professional and personal outcomes, and they recommend strategies that Human Resource professionals can use to support remote work and employee work-life balance. (Mar. 2022, Human Resource Development International*) *Note: Need to be signed in to Routledge/Taylor and Francis with NetID to access the article online |
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Remote work
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Flexible work is feminist - and women won’t return to a system that hasn’t served them well to spare the feelings of powerful men (PDF) (May 2023, Forbes) |
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| Will Remote Work Undermine Diversity Efforts? (PDF) (June 2022, Society for Human Resources Management) |
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| What is proximity bias? (PDF) This article talks about proximity bias, a tendency to favor the people we’re physically closer to, and its effects on hybrid work environments post-pandemic. The article explains the psychology behind proximity bias and gives examples in different contexts. Overall, it offers strategies to overcome proximity bias in order to create more equitable workplaces. (Sept. 2022, Future Forum) |
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Identities
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| Authenticity: Who You Are is Non-Negotiable (Video) Description from YouTube: "Target's Chief Diversity & Inclusion Officer & Vice President of Human Resources Caroline Wanga explains why authenticity is critical for success. She shares her keys to being exactly who you are, while advancing toward senior leadership." (April 2020, YouTube.com) |
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Kenji Yoshino: Diversity Does Not Mean Having to Choose Between Identity and Inclusion (Video + Transcript) Yoshino argues that Diversity and Inclusion in organizations often means Diversity OR Inclusion, as people find themselves “covering” or adjusting their true identities to conform to mainstream behaviors in order to be included. A study found that 45% of straight white men reported “covering” some part of their identity at work, which puts them inside rather than outside of the inclusion paradigm. This kind of paradigm shift allows for diversity and inclusion work to move forward in organizations. |
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Mental health
Burnout
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| The Librarians are Not OK (PDF) The author describes "passion jobs" in the context of library professions, and the ways in which these sorts of jobs are at risk for burnout, exploitation of employees, and low morale long-term, and what can be done to address this. (May 2022, SubStack) |
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| Emotional Labor and Burnout: A Review of the Literature (PDF) This article provides a breadth of research and cited articles on what burnout is, what emotional labor is, and the research that’s been done on linking the two. (March 2018, NLM) |
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Psychological safety
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| Agile Doesn't Work Without Psychological Safety (PDF) This article covers suggestions and techniques about how to enable folks to be vulnerable during the agile process. (February 2022, HBR) |
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| Psychological Safety and Learning Behavior in Work Teams (PDF) This article aims to test the hypothesis that psychological safety in team makes learning easier or more effective, which then improves performance. To test it they surveyed and then watched a variety of teams to see how their psychological safety affecting their learning behavior. They found that learning behavior is a strong predictor of performance, that a team’s history matters in shaping psychological safety, and that psychological safety improves learning behavior. (1999, SageJournals) |
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| Research: To Excel, Diverse Teams Need Psychological Safety (PDF) Diversity of perspectives on teams leads to innovation but can also slow down performance. Teams can only reap the benefits of a diversity of perspectives in their work if they operate with psychological safety (the ability to share ideas, make mistakes, raise concerns without fear of being called out or rejected for doing so). Leaders must foster a team environment of psychological safety, and here are some tactics to do so (including methods for creating a learning environment, enabling communication, etc). (March 2022, HBR) |
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Tools & Processes
Tools for a Manager
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| Navigating Identity as Part of Your Leadership Practice (PDF) This article identifies concepts including identity awareness (including self awareness), code-switching, and authentic leadership. It offers strategies for fostering a culture of inclusion around individuals' identities at work. (June 2017, CRE) |
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| Care, Code, and Digital Libraries: Embracing Critical Practice in Digital Library Communities (PDF) There’s a disconnect between the people who develop digital library applications and those who use these systems. There is a large amount of care work involved in shepherding users and community members through our applications; this work needs to be built into a project’s mission and evolution as much as tech/coding work. We need communal ways of - and a greater swath of people involved in - knowing, practicing, and doing this work in order to build more inclusive applications that reflect the communities they represent. (February 2019, In the Library with the Lead Pipe) |
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| Leading with Compassion Has Research-Backed Benefits (PDF) Leading with compassion (empathy linked to actions) is beneficial not just for the colleagues receiving that compassion, but also to the person practicing compassion. This compassion needs to come from an authentic place, however if so it can help reduce burnout in oneself and one’s colleagues, contribute to employee retention in a significant way, and make for a healthier workplace and team dynamic. (February 2023, HBR) |
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Fostering the Culture
Tactics
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| 11 Harmful Types of Unconscious Bias and How to Interrupt Them (PDF) This brief blog post presents definitions of terms related to unconscious bias, and interrupting these patterns of behavior at work. (January 2020, Catalyst) |
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| Recognizing and Responding to Microaggressions at Work (PDF) This article provides definitions of behaviors at work considered microaggressions, the negative impacts on individuals at work who are subjected to this behavior, and recommendations for behaviors that leaders can adopt to respond when they see this behavior. (May 2022, HBR) |
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| How to Intervene When You Witness a Microaggression (PDF) This article covers definitions of microaggressions that people can face at work, especially women, focused on the findings of two studies. It includes information from the study and presents recommendations for ways to intervene and interrupt this behavior. (September 2022, HBR) |
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| This is a collection of letters to the Ask a Manager advice column, and responses from Michelle Silverthorn - Best-Selling Author, Keynote Speaker, Founder & CEO of Inclusion Nation, centered around DEI topics such as interrupting discrimination at work, navigating difficult conversations about racism, and tone policing, and more. (September 2021, Ask a Manager) |
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| Calling Out Racism, Supporting a Black Manager, and Other Questions with Michelle Silverthorn (PDF) Readers of the “Ask a Manager” column, posing questions about DEI topics which are answered by Michelle Silverthorn - Best-Selling Author, Keynote Speaker, Founder & CEO of Inclusion Nation. Topics revolve about how to have conversations in the workplace including how to support underrepresented people, how to stop harmful language, and diversity in hiring. (January 2022, Ask a Manager) |
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Communication
Difficult Conversations
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| How Supportive Leaders Approach Emotional Conversations (PDF) (March 2022, HBR) | |||||||
| When a Colleague is Grieving (PDF) (July-August 2019 - HBR) | |||||||
Advocacy to Leadership
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How to Identify — and Fix — Pay Inequality at Your Company (PDF) Employee salaries are the largest part of any company’s budget. Pay inequality happens in many places, paying women and people of color less than white men. Companies should perform a Pay Equity Audit (PEA) on a regular basis, then adjust compensation accordingly in order to help alleviate inequalities in pay. The audit involves gathering clean data related to job titles, grades and duties, then analyzing this data with education, experience, and training. This audit will need to happen periodically, to avoid pay discrepancies later with staff turnover. Performing a PEA is “culturally imperative” and is becoming something to do in order to avoid litigation with new state laws. (November 2020 - HBR) |
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