Introducing Confluence at PUL
We began using Confluence in 2020, primarily as a documentation platform for the Alma implementation. By early 2022, we had 140 staff using the new system with more than a dozen spaces and 1,300 pages in place. In addition to documentation, Confluence is also being used for internal guidelines and policies, such as the Discovery Services Steering Group (DSSG) Approved Policies/wiki/spaces/COM/pages/1441884.
For those of you unfamiliar with the platform, following is information about it and how it complements other PUL information-sharing platforms.
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Confluence is an intranet and a wiki. It's an excellent choice for sharing documentation, policies and documents that are unlikely to change frequently. It's a good place for content that you'd like to share with colleagues outside PUL, such as our Digitization Best Practices which is designed for sharing with vendors. Confluence pages are easier to maintain than Drupal pages (and are clearly separated from our public-facing pages). Confluence pages are typically more structured and easier to find and keep track of than Google Docs.
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