Find the meeting notes (request access as needed)
Co-conveners: Jen Hunter & Ashley Augustyniak
Date / Time | Topic/Theme | Discussion Notes |
|---|---|---|
Wednesday, October 2, 3pm | Showcase something you’ve done recently that has worked out great or that you’re planning to do that you’re excited about. | |
Monday, November 11, 11am | What ideas about public service/customer service/patron service have you gleaned from other types of libraries or even other organization types or industries? What made you feel great about an interaction? How might we bring that to our own work? | |
Thursday, December 5, 11am | How do you describe the value of your public services work in your annual review? It can be really hard to brag about what you’ve done. Not a time to be modest! How do you talk about the impact of your public service work? What kind of statistics do you pull? |